Eastern Auto Center

Nicole Rowley a month ago

I stopped by minutes before closure to schedule a repair. They had the part ordered before I left. When I returned at my appt time, the part was replaced and further diagnostics and repairs were completed in under an hour. Knowledgable and great customer service! I’ll be returning the next time my beloved car needs repairs. Thank you!

Mark Thorne 3 months ago

The place is fantastic. Customer service is great. They listen to the issues you have. They find any other examinations you have down the road.Crystal is very knowledge of business.

Elgia Johnson 5 months ago

These guys are true to their word. My car needed an engine replacement, and I’m not the rich guy who always gets a new car or the person with the perfect credit score. I searched thoroughly because places like Killeen/Ft. Hood are loaded with military folks—there’s a lot of money to be made, and I didn’t like the odds. Based on AAA recommendations and AI suggestions for veteran-friendly auto shops, two shops in Killeen were recommended; Eastern Auto was one of them. I chose them in good faith because I like numbers and their process: you tell them the problem, they propose a solution and cost, and offer potential payment plans and financing sources you might not even know exist. It felt like going to a generous relative. Trying to save money, I ordered a remanufactured (non-new) engine. When the engine arrived, they discovered water crystals on the outside that had likely entered the engine, and the timing belt cover was missing. I didn’t know exactly what a missing cover meant, but I understood that water intrusion was bad. They told me they could install it, but warned the engine might fail soon and I’d be back to square one. That saved me about $5,000 in unnecessary uninstall/r

Bailey Moreland 6 months ago

Best mechanic ive ever been to. Not only did they work so hard on my vehicle, they gave me a very fair price on the new parts and labor for different work that needed to be done. Plus shop puppies!!!!

Michael Sumpter 10 months ago

The owner and staff are great bunch of folks. They had the repairs completed quickly and helped me secure the financing I needed to help pay for some of the costs. The waiting room and restroom were clean and air conditioned with free coffee and water. I'd like to suggest that they should offer a full bar with maybe a 5 drink limit. They do have some beautiful women working there but it's a Hands Off policy . I guess you can't have everything while getting your car repaired...